Management Portal
Human-Led Onboarding
The Colloqui Management Portal gives businesses full visibility into how their AI voice agent is performing.
Through the portal you can review conversations, understand customer enquiries, and continuously improve how your AI agent supports your callers.
Businesses can choose to manage the agent themselves, or have the Colloqui team manage it for them.
Two Ways to Manage Your Voice AI Agent
Human‑Led Onboarding
Self-Serve Management
For businesses that want direct control, the Colloqui portal provides the tools needed to monitor and update the AI voice agent. Using the portal you can:
- Review call transcripts and conversation history
- Update the knowledge base with new information
- Monitor call volumes and response patterns
- Adjust how the agent handles specific enquiry types
This option allows teams to manage and refine their voice agent internally, at their own pace.
Managed Agent Service
For businesses that prefer a hands-off approach, Colloqui offers a managed service option where our team actively manages the AI agent on your behalf.
This service ensures your voice agent continues to improve as customer enquiries evolve. Managed service includes:
- Regular knowledge base reviews and updates
- Proactive monitoring of call performance
- Recommendations based on conversation trends
- Ongoing optimisation by the Colloqui team
Analytics and Insights
The portal provides detailed insights into how customers interact with your business. Businesses can view:
- Call volumes broken down by time and day
- The most common questions and topics callers raise
- How often the agent successfully resolves enquiries
- Calls that may need a human follow-up
These insights help organisations improve customer service and identify opportunities to refine operations.
Knowledge Base Management
The knowledge base is the information your AI agent uses to answer customer questions. This can include:
- Business hours, locations, and contact details
- Product and service descriptions
- Frequently asked questions and their answers
- Policies, procedures, and pricing information
Keeping the knowledge base up to date ensures callers always receive accurate information, every time they call.
Continuous Improvement
A voice AI agent is not a set-and-forget tool. Customer needs shift, businesses change, and the questions people ask evolve over time. The Colloqui portal is built around the idea that your agent should get better with use, not stay static.
Whether you manage the agent yourself or rely on the Colloqui team, the portal gives you the data and the controls to act on what you learn. Every conversation is an opportunity to make the next one better.
If you would like to learn more about the Management Portal or discuss which management option suits your business, get in touch with the Colloqui team.
Our Location
Colloqui is built on decades of telecom expertise. We design and host our own Australian-based solutions, giving businesses communication they can trust.
1300 270 288 | [email protected]
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