FAQ
Common questions about Colloqui voice AI agents, answered.
What is a voice AI agent?
What is a voice AI agent?
A voice AI agent is an artificial intelligence system that can answer phone calls, understand spoken language, and respond naturally to customers. Instead of navigating traditional IVR menus, callers can simply speak normally and the AI will understand their request. Colloqui voice agents are trained using your business information so they can answer questions such as opening hours, services, appointments, or general enquiries automatically.
How does the voice AI sound to callers?
What is a voice AI agent?
Colloqui voice agents are designed to sound natural and conversational. The system uses advanced speech recognition and language models to understand what callers are asking and respond in real time using natural speech. Callers can speak normally rather than following rigid menu prompts.
What types of businesses can use Colloqui?
What is a voice AI agent?
Colloqui is designed for businesses and organisations that receive frequent phone enquiries. This includes industries such as hospitality, healthcare, retail, ecommerce, and professional services. Any organisation that receives repetitive customer questions over the phone can benefit from voice AI automation.
How long does deployment take?
What is a voice AI agent?
Deployment timelines vary based on complexity. Simple voice agents can be live in as little as 2 days, while more advanced solutions with integrations or custom workflows are typically delivered within 2 to 4 weeks.
What does the setup process involve?
What is a voice AI agent?
The process involves working with your team to understand common enquiries, training the AI with your business information, testing call scenarios, and then deploying the voice agent to your phone system.
Can the AI transfer calls to a human?
What is a voice AI agent?
Yes. If the AI detects that a caller requires assistance beyond its knowledge base, it can transfer the call to a staff member. This ensures that complex or sensitive enquiries are still handled by a human while routine questions are handled automatically.
How are minutes calculated?
What is a voice AI agent?
Minutes are calculated based on the total duration of calls handled by the AI voice agent. This includes the time the AI spends listening to the caller and responding during the conversation.
What happens if I exceed my included minutes?
What is a voice AI agent?
If usage exceeds the included minutes in your plan, you have two options. You can either pay the per-minute overage rate for the additional usage, or upgrade to a higher plan tier within the same month if your call volume increases significantly. Upgrading your plan gives you a larger allocation of included minutes and a lower overage rate moving forward.
How accurate is the voice AI?
What is a voice AI agent?
Modern voice AI systems can achieve very high accuracy when trained correctly. Colloqui agents are trained using your business information and continuously improve through monitoring and optimisation. Accuracy improves further as the AI learns the types of questions your customers commonly ask.
Will the AI replace my staff?
What is a voice AI agent?
No. Colloqui is designed to support staff by handling routine enquiries so employees can focus on more valuable customer interactions. The AI answers repetitive questions while your team concentrates on more complex or high-value tasks.
Can the AI handle multiple calls at once?
What is a voice AI agent?
Yes. Unlike human reception staff, Colloqui voice agents can answer multiple calls simultaneously. This ensures that customers are not left waiting on hold during busy periods and that every enquiry is addressed promptly.
Does Colloqui integrate with other systems?
What is a voice AI agent?
Yes. Colloqui can integrate with a range of systems including booking platforms, CRM systems, and other APIs depending on the deployment requirements. This allows the AI agent to provide more accurate and useful responses.
Can I update the information the AI uses?
What is a voice AI agent?
Yes. Businesses can update the information used by the AI through the management portal. This allows teams to adjust responses, update business hours, or add new information whenever required.
Are calls recorded or transcribed?
What is a voice AI agent?
Yes. Calls can be recorded and transcribed depending on the configuration. These recordings can be reviewed through the management portal to help improve responses, monitor quality, and gain insights into common customer enquiries.
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